The heat pump is often referred to as the heart of the house: it provides the house with heat, cooling and hot water. You therefore need to be sure that it will be there when you need it!
That's why a unique Technical Customer Service Department is available to our customers and system partners throughout Germany and Austria. More than 30 years' experience in heat pump technology means that we have not only leading-edge technology but also experienced customer service staff. Our service technicians are experts who specialise in heat pumps and who undergo ongoing internal and external professional development. With all the facilities and equipment provided in their OCHSNER service vehicles, they are able to resolve every issue reliably on site.
OCHSNER's customer service is available to you at any time, for commissioning operations, servicing or repairs.
Advice on purchasing a heat pump is available from our system partners.
Repair and servicing requests
Our online form provides a quick and convenient way of requesting a repair or service call. Our customer service team will agree a suitable date and time with you.
We welcome your comments on how satisfied you are with the performance of our customer service department. We look forward to receiving your information which you can send us via an online form.