Feedback sheet

HIGH-TECH
HEAT PUMPS

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Type of customer service	Commissioning Maintenance Repair Other
Other
Your name
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Country*
Street
ZIP
City
Your email
Phone
Phone #2
Product type
Year of production/product number
Customer satisfaction analysis
Administration
How good is the Ochsner customer service availability as a whole	1 2 3 4 5
Is a rapid return of call guaranteed	1 2 3 4 5
What is the situation regarding keeping agreed appointments	1 2 3 4 5
How willing is the customer service switchboard to help	1 2 3 4 5
The quality of the technical information given	1 2 3 4 5
Technical work done
Quality of work	1 2 3 4 5
The friendliness of the customer service engineers	1 2 3 4 5
Their expertise	1 2 3 4 5
What is the situation regarding dress / appearance of the customer service engineers	1 2 3 4 5
What impression do the customer service engineers make regarding order and equipment	1 2 3 4 5
In what state do the customer service engineers leave the system site (cleanliness)	1 2 3 4 5
What is the general situation regarding the willingness of the customer service engineers to help	1 2 3 4 5
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